Where to start automating: the four tasks that pay back first
Four tests to find the task worth automating first — and why the most visible one is usually the wrong answer.
Articles
No case studies and no borrowed statistics — just the reasoning we use before recommending anything, and the arithmetic so you can run it on your own numbers.
Four tests to find the task worth automating first — and why the most visible one is usually the wrong answer.
Why a missed call is worse than a missed email, and the arithmetic to work out what yours are costing.
One follows a script; the other decides what to do. Where each belongs, and how each fails.